Voice & Video Support Specialist

Job Description

Job Description

Innovative Systems is seeking a Technical Support Specialist to join our talented Voice / Video Support team. This role involves supporting customer systems and maintaining Voice and Video applications.

The position is available onsite or remotely for the right candidate.

To apply, please visit our website : Innovative Systems (innovsys.com)

Applications submitted elsewhere will not be considered.

Responsibilities :

Assist clients with installing, provisioning and maintaining Innovative Systems Voice and Video IPTV and HLS video streaming products.

Deliver outstanding customer service through timely response and proactive solutions with installing, supporting, and configuring Innovative Systems products.

Diagnose, resolve, and document hardware and software issues promptly and accurately.

Provide end-user training and support where required.

Some travel to client sites is required.

Ideal Candidate Skills :

Experience with Windows OS, Linux, Windows Web Servers, Wireshark, network routing, and switching, and IP protocols such as TCP, UDP, IGMPv2 / 3, and similar protocols.

Understanding of Internet standards in the context of server-based applications, such as (TCP / IP, DNS, FTP, SSH, HTML, XML), and other protocols.

Proficiency in the installation of various types of data communications, network, PC, and server hardware.

Understanding of Voice Telephony technology, Telephony switching, Voice PBX systems and SIP phone technology.

Background in Cable Head End, HLS and RF, IPTV, and other video operations and video service delivery is beneficial.

Excellent oral and written communication and documentation skills.

Ability to work both independently and in a team environment.

Desire to keep current with the latest state-of-the-art technology in the areas of communications, networking, protocols, hardware, and software.

Background in VoIP, Telecommunications, Information technology, Computer Science, Broadband and Wireless studies are beneficial.

Benefits : Competitive wages

Generous paid time off

Ten paid holidays

401(k) matching

Company-paid family Blue Cross Blue Shield health insurance plan

Company contributions to an HSA plan

Company-paid employee dental and vision insurance

Company-paid life insurance

Company-paid short- and long-term disability insurance

If you are passionate about customer support and eager to make an impact in a fast-moving company, we encourage you to apply. Submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you.

To apply, please visit our website : Innovative Systems (innovsys.com)

Applications submitted elsewhere will not be considered.

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