Remote Help Desk Technician

A company is looking for a Remote Helpdesk Support Analyst.

Key Responsibilities

Answer calls and chats from team members, assist with problems, and enter issues into the help desk ticketing system

Handle password reset requests and respond to emails promptly

Escalate critical issues as necessary

Required Qualifications

High school diploma required

Willingness to learn and enhance technical skills

Ability to multitask effectively

Knowledge of Windows operating systems and MS Office applications

Familiarity with Microsoft Outlook / Exchange