Customer Service SpecialistInsight Global • Chandler, AZ, United States

Customer Service Specialist

Insight Global • Chandler, AZ, United States

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Overview

Our Aerospace client is looking for Customer Supports Specialists to join their team. This role involves analyzing supplier and customer data related to the ordering and delivery of spare parts, provisioning products, and associated services. Responsibilities include processing returned materials, responding to customer inquiries regarding spare parts requirements, and resolving delivery issues. This positions also entails creating and tracking performance metrics, cultivating strong customer relationships, and developing a deep understanding of the customer's culture and business strategies.

Requirements

3+ years of work experience in Customer Support or Program Management in supply chain / distribution / manufacturing / logistics
Experience with Systems Applications and Processing (SAP) / ERP system
Strong Microsoft Office / Excel (VlookUps and Pivot Tables)
Ability to work in a fast-paced environment managing multiple priorities
Strong verbal and written communication

Plusses

Experience in the Aerospace industry

Data analytics experience

Day to Day Responsibilities

Review customer purchase orders to assess requirements

Process and maintain orders via Cardex (ERP) and manage customer portals

Collaborate with warehouse, sales, and quality teams to ensure timely order resolution

Prioritize orders based on required ship dates and assess readiness for processing

Research and resolve order issues using ERP

Monitor and take action on open orders pending resolutions

Coordinate internally to ensure timely shipment of critical orders

Expedite and manage high-complexity, urgent orders

Resolve customer claims in partnership with Accounting, Quality Assurance, and other departments

Support credit and rebill processes, RMA handling, and root cause analysis

Recommend and implement corrective actions

Assist Account Receivable with cash collection

Maintain pipeline health by tracking part usage and demand across contracts and program

Collaborate with customers, sales and planners to ensure

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Equal Opportunity Statement

Insight Global is committed to diversity and inclusivity.

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Customer Service Specialist • Chandler, AZ, United States