Team Lead, Contracts Support - Commercial Payments

Job Title : Team Lead, Contracts Support Commercial Payments

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range : Annual Salary : $70,500.00 - $83,000.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to lead the contracts team and build relationships with Sales and Account Manager leadership as well as the other teams that support contract work.

Essential Functions

Act as key point of contact to engage in projects, new products, or consolidation of contract roles on the team

Responsible for identifying, designing, and implementing process improvements and new processes

Improve and maintain procedures, lead pricing approval process, and design reporting

Support sales and account management teams in a client facing manner to help support difficult conversations or concerns

Key liaison with legal, compliance, and credit to continue to reduce contract turn around times

Lead projects with technology teams to automate both contract signing as well as additional tools and resources the team requires

Ensure team is meeting or exceeding identified Key Performance Indicators (KPI's) and Service Level Agreements (SLA's)

Field escalated client issues

Implement additional contracting processes and consolidation as defined and research complex service-related requests

Clarify, improve and document team processes and procedures and continue to update on an ongoing basis

Develop and provide various measurements and team value reporting

Participate in product and workflow projects as a subject matter expert (SME)

Help business leaders identify desired outcomes, develop technical improvements / tools and develop a prioritized roadmap and gain alignment across different business units

Continually evaluating and improving processes

Explain contractual paperwork to prospects & customers, supporting Sales & Account Management team members especially high value or complex paperwork

Oversee department workflow and effectively communicate decisions, priorities and relevant information to team members

Provide guidance to team members on departmental projects / issues, coach and develop training plans, lead development conversations and answer day-to-day questions for team members

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Strong knowledge of the contract management / creation field, including knowledge of best practices

Knowledge and ability to grasps performance indicators of the business; aware of broader contexts, current events, & trends that may affect business operations

Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork

Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing and prioritize team functions effectively

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

Bachelor's degree in business administration, account, finance, or equivalent combination of education and experience required

3+ years experience in commercial payments or a company's accounts payable or contracting department, or 4+ years banking experience required

1+ years leadership experience preferred

• Hybrid Schedule : In office 3 days per week
• For individuals applying, assigned and / or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Team Lead, Contracts Support Commercial Payments job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $70,500 to $83,000 annually.