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Family Engagement Manager

Family Engagement Manager

espWatkinsville, GA, US
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Job Description

Job Description

Job Summary :

The Family Engagement Manager leads family connection efforts at esp Athens, ensuring every interaction reflects joyful hospitality and the  esp way . This role oversees family communications, events, and recruitment while managing staff and systems that support engagement. The ideal candidate is a warm, organized, and strategic relationship-builder who thrives on creating meaningful, deep and wide experiences for families.

About esp :

Founded in 1986 in Watkinsville, Georgia, esp exists to create transformative experiences for people with disabilities and their families and change communities for the better. esp now operates four locations across the state of Georgia to provide year-round programming, summer camp, and family support to nearly 1,000 families. To learn more, visit espyouandme.org

Top Five Responsibilities :

  • Leadership, Management and Accountability of Family Support Coordinator, interns and assistants supporting family engagement.
  • Plan and implement esp Athens Family Events in partnership with Inc. and the other sites to ensure they are aligned with the “esp way”.
  • Be the primary lead on communicating  effectively and efficiently with esp Athens families and ensure all interactions are infused with joyful hospitality.
  • Lead team efforts for recruiting new families including New Family Meetings, awareness events and Family Conversion processes.
  • Plan and manage espSibs programming and recruitment.

Other Functions and Responsibilities :

  • Cultivate and maintain positive relationships with esp families
  • Assist the Site Executive Director and Program Manager in organizing, systematizing, and creating processes for all communication methods for esp families
  • Ensure CampSite and all its modules are being utilized and systematized to achieve completion and effectiveness for families.
  • Coordinate and manage registration for esp programs and events
  • Identify target audiences to invite into the mission of esp for family involvement
  • Train and support the Athens full-time team, Program Assistants, and Summer Camp Leadership on how to navigate CampSite
  • Collaborate with esp Marketing team on the creation of promotional and educational materials for families that highlight the services that esp offers, along with additional outside resources
  • Create graphics to better communicate to esp families about programmatic opportunities
  • Knowledge and Skills :

  • Strong written and verbal communicator, with the ability to lead meetings, speak to community audiences, share esp’s mission, and communicate with diverse audiences
  • Exhibits attention to detail across all communication platforms
  • Strong collaborator actively seeking input across the organization
  • Ability to build meaningful relationships, and advance the esp mission through them
  • Both strategic and performance-oriented; meeting daily needs and project deadlines
  • Strong time management skills, with the ability to balance multiple needs across all esp teams
  • Ability to think strategically about how we can innovate new and ongoing family engagement opportunities
  • Must have very strong organizational skills to further support the Athens families and team
  • Proficient in Google Suite and comfortable with technology and multiple management platforms
  • Has a strong head on their shoulders to deal with negative feedback and input from families in a positive, professional, and healthy way
  • Warm, inviting personality, especially upon first impression
  • Enjoys getting to know people at a deeper level, asks leading questions in conversations
  • Extroverted
  • High Hospitality Quotient
  • Job Details :

  • FLSA Status : Exempt
  • Compensation : $58,000 - $63,000
  • Immediate Supervisor : esp Athens Executive Director
  • Benefits :
  • Competitive benefits package including health insurance, flexible schedule and annual PTO

  • A fun, energetic and passionate employee culture
  • The opportunity to be a part of an undeniable mission changing lives daily
  • esp provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    esp is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. As part of this commitment, esp will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact esp’s People Team at hr@espyouandme.org.

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    Engagement Manager • Watkinsville, GA, US

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