Job Description
Job Description
Job Summary :
The Family Engagement Manager leads family connection efforts at esp Athens, ensuring every interaction reflects joyful hospitality and the esp way . This role oversees family communications, events, and recruitment while managing staff and systems that support engagement. The ideal candidate is a warm, organized, and strategic relationship-builder who thrives on creating meaningful, deep and wide experiences for families.
About esp :
Founded in 1986 in Watkinsville, Georgia, esp exists to create transformative experiences for people with disabilities and their families and change communities for the better. esp now operates four locations across the state of Georgia to provide year-round programming, summer camp, and family support to nearly 1,000 families. To learn more, visit espyouandme.org
Top Five Responsibilities :
- Leadership, Management and Accountability of Family Support Coordinator, interns and assistants supporting family engagement.
- Plan and implement esp Athens Family Events in partnership with Inc. and the other sites to ensure they are aligned with the “esp way”.
- Be the primary lead on communicating effectively and efficiently with esp Athens families and ensure all interactions are infused with joyful hospitality.
- Lead team efforts for recruiting new families including New Family Meetings, awareness events and Family Conversion processes.
- Plan and manage espSibs programming and recruitment.
Other Functions and Responsibilities :
Cultivate and maintain positive relationships with esp familiesAssist the Site Executive Director and Program Manager in organizing, systematizing, and creating processes for all communication methods for esp familiesEnsure CampSite and all its modules are being utilized and systematized to achieve completion and effectiveness for families.Coordinate and manage registration for esp programs and eventsIdentify target audiences to invite into the mission of esp for family involvementTrain and support the Athens full-time team, Program Assistants, and Summer Camp Leadership on how to navigate CampSiteCollaborate with esp Marketing team on the creation of promotional and educational materials for families that highlight the services that esp offers, along with additional outside resourcesCreate graphics to better communicate to esp families about programmatic opportunitiesKnowledge and Skills :
Strong written and verbal communicator, with the ability to lead meetings, speak to community audiences, share esp’s mission, and communicate with diverse audiencesExhibits attention to detail across all communication platformsStrong collaborator actively seeking input across the organizationAbility to build meaningful relationships, and advance the esp mission through themBoth strategic and performance-oriented; meeting daily needs and project deadlinesStrong time management skills, with the ability to balance multiple needs across all esp teamsAbility to think strategically about how we can innovate new and ongoing family engagement opportunitiesMust have very strong organizational skills to further support the Athens families and teamProficient in Google Suite and comfortable with technology and multiple management platformsHas a strong head on their shoulders to deal with negative feedback and input from families in a positive, professional, and healthy wayWarm, inviting personality, especially upon first impressionEnjoys getting to know people at a deeper level, asks leading questions in conversationsExtrovertedHigh Hospitality QuotientJob Details :
FLSA Status : ExemptCompensation : $58,000 - $63,000Immediate Supervisor : esp Athens Executive DirectorBenefits :Competitive benefits package including health insurance, flexible schedule and annual PTO
A fun, energetic and passionate employee cultureThe opportunity to be a part of an undeniable mission changing lives dailyesp provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
esp is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. As part of this commitment, esp will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact esp’s People Team at hr@espyouandme.org.
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