Talent.com
Customer Service Analyst
Customer Service AnalystVirginia Department of Human Resource Management • Charlottesville, VA, US
Customer Service Analyst

Customer Service Analyst

Virginia Department of Human Resource Management • Charlottesville, VA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Service Analyst

The University of Virginia's Department of Parking & Transportation is seeking a detail-oriented and highly motivated Customer Service Analyst to support a wide range of administrative, analytical, and customer service functions. This position is the first point of contact for many University constituents and plays a critical role in maintaining high service standards and efficient operations. The successful candidate will respond to customer inquiries, manage account data, process parking citation appeals, and support department-wide reporting and project efforts.

Responsibilities :

  • Respond to incoming customer phone calls and emails with professionalism and efficiency
  • Manage and maintain customer accounts and permit data
  • Process parking citation appeals in accordance with departmental policy
  • Generate, analyze, and maintain reports and spreadsheets related to permits, citations, and other key data
  • Support Parking & Transportation projects with data entry, reporting, and customer coordination
  • Contribute to the accuracy and clarity of internal records and systems
  • Deliver high-quality customer service in a fast-paced environment

Minimum Qualifications :

  • High School Diploma
  • At least four years of experience
  • Preferred Qualifications :

  • Associate's or bachelor's degree
  • Experience with parking management systems (e.g., T2, AIMS, or similar software)
  • Two or more years of experience in customer service or administrative support
  • Availability to work flexible hours, including weekends
  • This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. The anticipated hiring range is $19.00 - $24.00 hourly ($40,000 - $50,000 annualized), commensurate with education and experience. This is a non-exempt-level, benefited position. Learn more about UVA benefits.

    Application review will begin after September 14, 2025. Background checks will be conducted on all new hires prior to employment. This position will not consider candidates who require immigration sponsorship now or in the future. Please apply online, by searching for requisition number R0076239.

    Complete an application with the following documents :

  • Resume
  • Cover Letter
  • Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.

    Internal applicants : Apply through your Workday profile by searching "Find Jobs." Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.

    For questions about the application process, please contact Melanie Sponaugle, unw5dq@virginia.edu.

    serp_jobs.job_alerts.create_a_job

    Customer Service • Charlottesville, VA, US

    Job_description.internal_linking.related_jobs
    Senior Lead Data Engineer (Intelligent Foundations and Experiences)

    Senior Lead Data Engineer (Intelligent Foundations and Experiences)

    Capital One • GOOCHLAND, Virginia, United States
    serp_jobs.job_card.full_time +1
    Senior Lead Data Engineer (Intelligent Foundations and Experiences).Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, coll...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Customer Service

    Remote Customer Service

    Professional Career Solutions • Charlottesville, Virginia
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Representative

    Retail Representative

    SAS Retail Services • Madison, VA, US
    serp_jobs.job_card.full_time
    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Work From Home

    Work From Home

    Amazon • Howardsville, VA
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Job Title : Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Lead Data Engineer (Intelligent Foundations and Experiences)

    Lead Data Engineer (Intelligent Foundations and Experiences)

    Capital One • GOOCHLAND, Virginia, United States
    serp_jobs.job_card.full_time +1
    Lead Data Engineer (Intelligent Foundations and Experiences).Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Associate

    Customer Service Associate

    Wawa, Inc. • Elkton, VA, US
    serp_jobs.job_card.full_time
    We believe we can make life a little better every day – one smile, hoagie, or experience at a time.And there’s one secret ingredient that truly sets Wawa apart : Our Associates.At Wawa, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Rep

    Customer Service Rep

    Sentara • Charlottesville, VA, United States
    serp_jobs.job_card.full_time
    Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectiv...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Technician

    Customer Service Technician

    Brightspeed • Charlottesville, VA, United States
    serp_jobs.job_card.full_time
    At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwes...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Schuyler, Virginia, us
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Data Engineer (Cloud Operations Resilience Engineering)

    Senior Data Engineer (Cloud Operations Resilience Engineering)

    Capital One • GOOCHLAND, Virginia, United States
    serp_jobs.job_card.full_time +1
    Senior Data Engineer (Cloud Operations Resilience Engineering).Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collabora...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Business Analyst Supply Chain : Sourcing, Contracting, & Value Analysis - Norfolk, VA (hybrid)

    Business Analyst Supply Chain : Sourcing, Contracting, & Value Analysis - Norfolk, VA (hybrid)

    Sentara • Charlottesville, VA, United States
    serp_jobs.job_card.full_time
    Sentara is hiring for a Business Analyst!.The Business Analyst is responsible for designing, producing, and analyzing data-driven reports to support business operations and special projects.This ro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Lead Data Engineer (Cloud Operations Resilience Engineering)

    Lead Data Engineer (Cloud Operations Resilience Engineering)

    Capital One • GOOCHLAND, Virginia, United States
    serp_jobs.job_card.full_time +1
    Lead Data Engineer (Cloud Operations Resilience Engineering).Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Lead Platform Engineer (Citrix)

    Lead Platform Engineer (Citrix)

    Capital One • GOOCHLAND, Virginia, United States
    serp_jobs.job_card.full_time +1
    Lead Platform Engineer (Citrix).Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Data Engineer (PySpark / Spark, AWS, Databricks, EMR, ETL / SQL)

    Senior Data Engineer (PySpark / Spark, AWS, Databricks, EMR, ETL / SQL)

    Capital One • GOOCHLAND, Virginia, United States
    serp_jobs.job_card.full_time +1
    Senior Data Engineer (PySpark / Spark, AWS, Databricks, EMR, ETL / SQL).Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, coll...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Test Products from Home – $25-$45 / hr + Freebies

    Test Products from Home – $25-$45 / hr + Freebies

    OCPA • Buckingham Courthouse, Virginia, us
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Manager, Support Operations (Data Platforms)

    Manager, Support Operations (Data Platforms)

    Capital One • GOOCHLAND, Virginia, United States
    serp_jobs.job_card.full_time +1
    Manager, Support Operations (Data Platforms).An IT leader, with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of da...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Work From Home

    Work From Home

    Remote Jobs • Covesville, VA
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Grubhub Driver - Charlottesville, VA - Fast Cash, Flexible Work!

    Grubhub Driver - Charlottesville, VA - Fast Cash, Flexible Work!

    Grubhub • Scottsville, VA, United States
    serp_jobs.job_card.full_time
    Earn big and work on your own time and terms as a Grubhub delivery partner! Grubhub is looking for drivers and bikers like you to hit the road quick and start delivering from restaurants, liquor st...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted