Senior Technical Program Manager, Salesforce & Cloud

Job Description

Job Description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least October 31st, 2024 . This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description

Google Fiber TPM's are responsible for providing technical project management and program management for engineering projects in Google Fiber Engineering. The projects are related to software developed by the systems and tools teams and overseeing the development of home routers for Fiber customers. Fiber systems leverage cloud based deployments environments. The suite of systems and tools includes applications (IOS and Android), customer web based portal, backend systems built on salesforce, Fiber Management systems, customer agent and ticketing tools, OSS, ERP and billing systems. The wide spectrum of systems and tools provides opportunity for technical growth to engineers in a fast paced environment. This role will be focused on managing the systems deployed in the field currently based on the Salesforce and Cloud platforms

In this role, you'll :

• Plan the activities to manage the issues generated from field teams.
• Work with design teams to drive solutions and implementation of field issues.
• Work closely with the stakeholders to prioritize issues and feature requests.
• Oversee the deployment of releases on Salesforce and GCP.
• Present health of production systems to leadership.
• Take accountability for driving the project deliverables on time and on budget.

At a minimum we'd like you to have :

It's preferred if you have :

The US base salary range for this full-time position is between $185,000 - $203,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights : workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.