SAP Manager (Somerville)

SAP Manager must have a proven hands-on experience in SAP WM / LE / MM / SD modules.

Reporting to the Senior Director of Information Technology, the SAP Manager will provide leadership and direction to 4+ SAP team members. Manage all IT application-based projects (SAP and auxiliary applications and systems) throughout their lifecycle. Manage a team in the Information Technology Department which includes the overall direction, coordination, and evaluation of the team. Provide leadership to the application development and support team by building team skills and motivating team members to meet project goals, responsibilities and project milestones. Ensure adherence to project management methodology practices, perform Project Management reviews, and reinforce the enterprise knowledge management. Recommend, define, implement, and support applications that are aligned with business and IT strategies. Coordinate with other IT members and Sr. IT Director to review project proposals, determine goals, timeframe, funding limitations, procedures for accomplishing projects, staffing requirements, and resource allocation. Direct projects involving multiple internal and external stakeholders and matrix partners. Accountable for defining, planning, orchestrating, and delivering given strategic initiatives. Define and track project charters, integrated project plans, resource plans, risk plans, and budgets. Prepare and present clear and well-defined project status reports and issue logs to key project stakeholders and management team members.

Essential Functions :

SAP Team Leadership

• Responsibilities include leading, developing and supporting the SAP Functional team resulting in optimal customer service.
• Appropriately build internal credibility with Information Technology team, stakeholders from internal customers and company leadership.
• Success measurements include customer satisfaction, quality, efficiency, team member satisfaction.
• Effectively lead resources that are direct reports plus individuals who do not have direct reporting relationships either inside or outside IT. When necessary, work with their supervisors to address any issues including availability and performance.
• Effectively support and develop team members.
• Manage relations with critical IT vendors, including Application Managed Services provider or other Integration Partners
• Ensure SAP team's mission is aligned with overall IT mission.
• Making sure that Team follows Best Practices in documenting current configuration and maintaining proper level of documentation for all changes including specifications and testing documentation.
• Ensure SAP team is providing application maintenance and support by means of timely response to user issues and requests via different channels, maintaining and processing all resolution details in the Help Desk system.
• Keep open and transparent communication with SAP Team and IT Leadership.

Project Management and Leadership

Administration

Skills and Qualifications