IT Systems Admin / Engineers at Ascend provide responsive customer support, maintain and troubleshoot network systems to ensure seamless connectivity, and implement cybersecurity protocols to safeguard data and uphold a secure, efficient technology environment.
- Acts as primary liaison with external IT Providers for the Alachua, FL site.
- Determine the goals of IT for Alachua site within broad outlines provided by the business.
- Contribute to the continuity of computer services by providing necessary technical leadership and project coordination.
- Forecast costs, equipment and personnel needs for projects and programs as required and related to information systems.
- Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them.
- Install, configure, and maintain network hardware and software components, including routers, switches, firewalls, and access points.
- Diagnose and resolve complex network issues related to connectivity, security, and performance, ensuring minimal downtime.
- Help business operations groups utilize information systems to improve their efficiency..
- Ensures computer equipment, hardware, and software are updated to meet organizational needs.
- Identify and leverage resources to perform regular security monitoring to identify intrusions and vulnerabilities.
- Identify technologies that can be used to automate tasks and work with users to implement them efficiently.
- Provide systems network support and security, including patches, firewalls, etc.
- Stay updated with the latest advancements in networking technologies and industry best practices.
- Document network configurations, changes, and technical procedures for reference and knowledge sharing. Managing backup and restoration for validated systems.
- Set up and support of audio and video equipment.
- Managing and maintaining a Hyper-V and VMWARE cluster.
- Managing and maintaining Microsoft Azure and Office 365 Tenant
- Managing and maintaining Intune, SharePoint, Exchange, Defender for Endpoint.
- Support of remote users stationed globally.
- Communicate the user’s needs and issues to the external and offsite IT team.
- Present project status reports to management as well as project teams.
- Perform gap analysis of validation documentation, systems, and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements.
- Generate, review and update computer system related policies and procedures.
- Develop and / or review / approve various types of system validation and infrastructure qualification documentation, including but not limited to User Requirements Specification, Data Integrity Assessments, and Administration SOPs.
- Supports Change Management initiatives to maintain GMP compliance.
- Work closely with system owners to effectively implement new computerized systems, system upgrades, or system modifications.
- Coordinate validation / qualification activities, propose, and implement validation / qualification strategies and serve as the subject matter expert.
- Vendor Management
- Other duties as assigned.
Requirements
Educational Qualifications
Associate's degree or higher, requiredBachelor's degree, preferredAdditional Qualifications
2-3 years managing and maintaining a Hyper-V and VMWARE cluster, required2-3 years' experience in CCNA or Security+ certification preferredThis position does not have supervisory responsibilitiesThis is a hybrid position, requiring 4-5 days per week on-site at our Alachua, FL location.Physical Requirements
Physical Demands
Light work (Physical Activity
Repetitive motionKneeling / crouchingTyping / graspingBalancingCrawlingWalkingStoopingReachingPushing / pullingLiftingStandingHearingClimbingBenefits
Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long-Term DisabilityEmployee DiscountsEmployee Assistance Program