Network Operations Center TechnicianVirtualVocations • Austin, Texas, United States
Network Operations Center Technician
VirtualVocations • Austin, Texas, United States
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A company is looking for a Network Operations Center Technician I.
Key Responsibilities
Utilize and monitor various support tools to proactively assist clients with outages and performance issues
Triage and remediate automated alerts from various systems, escalating issues to higher-tier support teams when required
Install software, patches, and updates on servers and workstations following change control standards
Qualifications
1-3 years of experience in a NOC or IT support role
Hands-on experience with RMM platforms, Windows Server, Office 365, and ticketing systems
Strong troubleshooting experience with LAN / WAN networking technologies
1-3 years of experience with MS Windows workstations
Ability to multi-task and adapt to a dynamic, fast-paced environment
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