Experienced Customer Service Associate
TRUCKING PEOPLELas Vegas, NV, USjob_description.job_card.30_days_ago
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job_description.job_card.job_description$25.00 / hour Available Shifts Candidates must be flexible and able to adapt to emergency scheduling needs. 9 : 30 AM – 6 : 00 PM Sun – Thu : 9 : 30 AM – 6 : 00 PM Wed – Sun : 5 : 30 PM – 2 : 00 AM Tue – Sat : 5 : 30 PM – 2 : 00 AM Key Responsibilities Provide live rider support before, during, and after their ride experience through multiple channels. Act as the first line of defense in emergency-style customer situations , escalating issues when necessary. Master and utilize internal tools to resolve urgent customer interactions quickly and effectively. Collaborate with cross-functional teams to troubleshoot and support live operations. Contribute to testing, data collection, and process improvements. Uphold a safety-first, inclusive, and transparent communication culture . Requirements 2+ years of customer service, retail, or client-facing role (phone, email, chat). Strong ability to de-escalate high-stress situations and resolve problems in real time. Clear, professional, and concise communication skills—both verbal and written. Proven adaptability and resilience in fast-changing, emergency-style environments . Positive attitude with a proactive, solution-oriented approach. Availability for flexible scheduling and urgent shift coverage . Preferred Skills Experience handling emergency or high-pressure situations . Knowledge of de-escalation techniques . Proficiency in customer support tools and collaboration platforms. Basic QA testing experience is a plus. Benefits Pre-tax commuter benefits Employer-subsidized healthcare coverage Flexible Spending Account (FSA) for healthcare-related costs Agency-covered short- and long-term disability and life insurance 401(k) retirement package ⚠️ This is an urgent hire. Please prepare a pre-recorded video submission. 📞 For immediate questions, contact Liza at 281-612-1870 . Powered by JazzHR
📞 Call Liza at 281-612-1870 with any questions regarding this role ⚠️ Please note :
- We will be using and accepting pre-recorded video recordings for candidate submissions Position Overview We are urgently seeking an experienced Customer Service Support Specialist to join our team in our Las Vegas office .
- This role is critical to ensuring customer satisfaction by handling urgent inquiries, resolving pain points in real time, and maintaining deep product knowledge.
The ideal candidate thrives in high-pressure situations , has a customer-first mindset , and delivers exceptional service in every interaction. 💵 Pay Rate :
Fri – Tue :
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Customer Service Associate • Las Vegas, NV, US
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