Senior Application Support Analyst- AVP

The Apps Sup Senior Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function / job family.

Responsibilities :

• The Apps Support Senior Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support
• Responsible for handling day to day BAU support for the Singapore Global Commodities business and associated downstream teams. Exposure to systems like OpenLink Endur (ETRM), Simpliciti (Risk / PV) ,E-trading platform and much more
• Ensure near 100% availability of applications and associated infrastructure, as well as defining dedicated stability measures to design, test, and accomplish a material reduction in outages
• Provide business support for mission critical trading system used by trading desks and operations
• Support all aspects of Commodities trade life cycle flows including Pricing, ECN connectivity, trade booking & executions, Risk Management , middle office and back office and regulatory reporting flows
• Expected to be able to raise problems to appropriate technology and business teams, while
• adhering to Service Level Agreements
• Build and maintain technical support documentation
• Act as a liaison between users / traders, interfacing internal technology groups and vendors
• Participate in application releases, from development, testing and deployment into production
• Perform post release checkouts after application releases and infrastructure updates
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
• Cooperation with Development colleagues to prioritize bug fixes and support tooling
• requirements
• Ensure all productions issues are logged and updated as per the Support team policies and
• procedures
• Effectively share information with other support team members and with other technology teams
• EOD Batch Issue handling and able to deliver the risk to trading desk and downstream systems
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Development Value :

award-winning Business Desks in Global Markets

giving opportunities to facilitate effective and timely resolution to user queries and issues

maintain our Analysts with best of class development options. This includes direct exposure

with our Business SME's who lead deep dives into how Citi handles its Oil, Gas, Power and

Structured / Index products to name just a few

Skills (Desirable) :

Splunk

Knowledge / Experience (Essential) :

administration functions. (Able to navigate the system and write shell scripting)

related business

(spreadsheet / analytical / modeling

skills)

Competencies

Effectively share information with other support team members and with other technology

teams

Qualifications :

Education :

Bachelor's / University

degree, Master's degree preferred

Job Family Group : Technology

Job Family : Applications Support

Time Type : Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and / or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review

Accessibility at Citi

View Citi's

EEO Policy Statement

and the

Know Your Rights

poster.

J-18808-Ljbffr