Job Description
Job Description
Job Title : Field Service Technician
Location : Remote (Up to 70% Travel)
Reports To : President
Salary : $60,000 $65,000 per year + DOE
Position Overview
We are looking for a motivated and technically skilled Field Service Technician to join our growing service and support team. This role is essential in ensuring customer satisfaction through expert installation, setup, and maintenance of our CNC machinery across the United States. The ideal candidate thrives on travel, enjoys hands-on problem-solving, and is confident working directly with customers in the field.
Key Responsibilities
Installation & Setup
- Travel to customer sites (up to 70%) to perform machine installations, calibrations, and functional testing
- Deliver on-site training to operators and shop personnel on equipment use, maintenance, and best practices
Field Repairs & Maintenance
Troubleshoot and repair mechanical, electrical, and software-related issues on CNC routers, plasma tables, channel letter machines, and related equipmentConduct routine preventative maintenance and recommend upgrades or improvementsMaintain detailed service records and machine historyCustomer Interaction & Support
Serve as the on-site representative of our values and technical standardsProvide remote troubleshooting support as neededCollaborate with internal engineering and production teams by relaying insights from field experiencesQualifications
2+ years of experience in industrial equipment repair, ideally with CNC machineryStrong mechanical and electrical skills; capable of reading wiring schematics and mechanical diagramsWorking knowledge of CNC-related software and network configurations (experience with G-code, Vectric V-Carve, EnRoute, Flexi, etc., is a plus)Valid drivers license and willingness to travel extensively within the U.S.Excellent communication, customer service, and time management skillsAbility to work independently in varied environmentsPreferred Experience
Field service experience in industries such as sign-making, woodworking, or metal fabricationFamiliarity with routers, plasma cutters, CO / fiber lasers, and channel letter machineryBilingual (Spanish / English) is a plusCompensation & Benefits
Salary : $60,000 $65,000 per year + DOEPer diem and full reimbursement for travel-related expensesMileage reimbursementHealth, dental, and vision insurance401(k) plan with company matchPaid time off and company holidaysCareer development opportunities and potential for internal advancement