Seasonal Membership Assistant

Seasonal Membership Assistant

Under the direction of the Membership Manager, the Seasonal Membership Assistant will be responsible for providing administrative support to the Membership department.

Phipps Conservatory and Botanical Gardens is an equal opportunity employer that is committed to attracting and retaining a diverse staff. We strive to create a working environment that is inclusive, equitable and welcoming as we honor employee experiences, perspectives, and unique identities.

This is a seasonal position which starts as early as November 3rd, 2025 January 5th, 2026.

Principal Duties and Responsibilities :

• Deliver high quality customer service to members and ticket buyers over the phone and by email. Answer phones and respond to all voicemails and emails received within one business day.
• Sell memberships and tickets over the phone.
• Fulfill orders for mailed and emailed gift memberships. Assist customers with questions about gift memberships and sell gift memberships over the phone.
• Update and maintain customer relationship management software, making any necessary changes to constituent contact information, membership records, and ticket orders.
• Send digital and physical membership cards.
• Represent Phipps in a positive and welcoming manner.
• Perform other duties as required.

Knowledge, Skills and Abilities Required :

Physical, Mental and Sensory Dimensions :

Working Conditions :

Minimum Position Guidelines (Education, Experience and Certification) :