Customer Success Associate I

Customer Success Associate I

Everlaw is seeking a Customer Success Associate that demonstrates our company values of respect for users, process-driven growth, and attention to detail! As a Customer Success Manager, you'll set your own bar to build and nurture collaborative relationships with our clients to drive strong user adoption, customer satisfaction, and value, ensuring that they ultimately renew and grow their relationship with us. With enthusiasm and clarity, you'll use your product expertise to coach and educate our clients on how to best leverage our product, troubleshoot questions related to the platform or underlying client data, and ensure that our clients are successful and delighted by their Everlaw experience. We are looking for a Customer Success Manager who is passionate about customers and the ways in which they use technology to drive results and meet their goals. Your contribution will matter as you'll help law firms and nonprofit organizations reach their full potential with a sophisticated and powerful platform to discover truth and promote justice.

At Everlaw, our mission is to promote justice by illuminating truth. We're committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you're looking for a place that values passion, integrity, thinking big, and a desire to learn, we'd love to hear from you! Think you're missing some of the skills and are hesitant to apply? We do not believe in the 'perfect' candidate and encourage you to apply if you feel you can bring value to our team.

This is a full-time, exempt position based in our Oakland, CA office with a hybrid work schedule : in office M / W / Th with the option to work from home on Tu / Fr.

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We're excited for you to learn, grow, and contribute right away! We trust that you'll bring experience and knowledge that will uplift and uplevel the team, but we don't expect you to know everything on Day 1.

In your role, you'll...

About You

You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions.

Benefits

Perks

Pursue Truth While Finding Yours

At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you're empowered to pursue your passions, it is reflected in the work. That's why we're committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you're looking for a place that values passion, integrity, and a desire to learn, we'd love to hear from you!