Bilingual Contact Center Representative
VirtualVocationsSanta Ana, California, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Bilingual Contact Center Representative to provide exceptional customer service and support to members.
Key Responsibilities :
Respond to customer inquiries and provide accurate information about products and services
Research and resolve member issues, escalating when necessary to meet service timelines
Ensure customer satisfaction through effective communication and follow-up
Required Qualifications :
High school diploma or equivalent; Associate degree preferred
2+ years of customer service or telephonic experience
Bilingual in Spanish and English
Familiarity with company policies and service procedures
Experience in a contact center environment is preferred
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Contact Center Representative • Santa Ana, California, United States
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