Front Office Supervisor - Psychiatry and Mental Wellness

Front Office Supervisor

The Front Office Supervisor will manage the daily functions and staffing needs of the front office in the assigned clinical department.

Specific responsibilities include :

• Leading the front office functions of the business office and making recommendations for changes to enhance efficiency and work flow.
• Coordinating front desk daily operations and staff work flows, shifting as necessary to meet increased demand.
• Working closely with the scheduling supervisor in coordinating orientation for all new front office staff, residents, medical students, providers and clinical staff to scheduling / business office operations.
• Coordinating completion of special projects by the front desk staff.
• Orienting new front desk staff to policies, procedures, and processes.
• Responding to front office staff employee relations concerns, consulting with Business Office Manager.
• Coordinating cross-training of front desk job functions to maximize staff efficiency, including the development and maintenance of a cross training plan.
• Leading front desk staff in team and individual meetings on a routine basis.
• Ability to perform all front desk functions including check in / check out, scheduling, payment posting, daily deposits, eligibility verification and appointment reconciliation.
• Setting the standard of excellent customer service for all front desk staff.
• Communicating routinely with Business Office Manager and Scheduling Supervisor to ensure business office operational success.
• Evaluating processes and making recommendations to maximize efficient patient flow.
• Monitoring / sign off on all payment batches and change funds for front desk employees.
• Serving as liaison between business office and Centralized Billing Department for purposes of developing appropriate processes to support patient billing functions.
• Ordering and maintaining inventory control of all front office business supplies.
• Orienting new residents and medical students to front office policies and procedures.

Key competencies include :

Specified skills include :

Physical demands are not applicable.

Supervisory responsibilities include front office staff.

Education and experience required :

Required licenses : N / A.

Schedule : Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday, 8 : 00 am to 5 : 00 pm (or flexed to best meet the needs of the clients and / or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

Position compensation : $56,800, full time + full benefits.

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities.