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Desktop Lead / Manager

Desktop Lead / Manager

Axiom Software Solutions LimitedPittsburgh, PA, US
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Role : Desktop Lead / Manager

Location : Pittsburgh PA – Onsite

Position Type : Contact

Team Leadership & Coordination

  • Lead and coordinate service delivery teams (internal and external).
  • Provide guidance, coaching, and support to team members.
  • Foster a culture of continuous improvement and accountability.
  • Reporting & Documentation
  • Produce regular reports on service performance, incidents, and trends.
  • Maintain accurate documentation of processes, procedures, and configurations.
  • Support audits and compliance activities.
  • Continuous Improvement
  • Identify opportunities to improve service quality and efficiency.
  • Implement best practices and frameworks (e.g., ITIL, COBIT).
  • Drive automation and innovation in service delivery.
  • Risk & Compliance Management
  • Ensure IT services comply with regulatory and security requirements.
  • Manage risks related to service delivery and business continuity.
  • Support disaster recovery and incident response planning.

Continuous Improvement

  • Identify opportunities to improve service quality and efficiency.
  • Implement best practices and frameworks (e.g., ITIL, COBIT).
  • Drive automation and innovation in service delivery.
  • Risk & Compliance Management
  • Ensure IT services comply with regulatory and security requirements.
  • Manage risks related to service delivery and business continuity.
  • Support disaster recovery and incident response planning.
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    Desktop • Pittsburgh, PA, US

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