Customer Success Manager

A company is looking for a Customer Success Manager, Small Market Business.

Key Responsibilities

Manage a portfolio of 200+ accounts, ensuring a structured customer journey

Execute one-to-many engagement strategies to enhance product adoption

Identify churn risks and drive expansion opportunities through data insights

Required Qualifications

2+ years of customer success or account management experience in a SaaS or tech environment

Experience managing high-volume customer portfolios with a focus on scalable engagement

Highly organized with strong time management and prioritization skills

Analytical mindset with experience using customer data to drive strategies

Comfortable working in environments with or without dedicated customer success platforms