Global Warranty, Senior Business Analyst

Senior Business Analyst, Global Warranty

Join us as a Senior Business Analyst to take your career to the next level with a global market leader.

General Insurance is a leading provider of insurance products and services focused on helping to manage risk for commercial and personal customers. We offer a broad range of products through a diversified, multi-channel distribution network, including one of the world's most far-reaching property casualty networks.

We are seeking an experienced Senior Business Analyst to join the Global Warranty Team. The successful candidate will be responsible for overseeing "business as usual" day-to-day operations of major account programs, ensuring the smooth delivery of services to drive scalability, growth and profitability.

The foundation of this role will be to oversee the intake of client requirements, own areas of automation projects as well as delivering updates to stakeholders. This role is critical to driving the implementation, monitoring and continuous improvement of new programs and processes that will support the scalability of the Global Warranty Services business. Reporting directly to the Sr. Product Strategy & Operations Leader this individual will also collaborate closely with Account Management and internal cross-functional teams.

The role is directly responsible for the end-to-end implementation of technical and operational projects for internal and external stakeholders. Lead and collaborate with cross-functional teams on new integrations and the expansion of existing programs. Provide clear and timely updates to and collaborate closely with Sr Director of Global Accounts to ensure Customer requirements are met.

How you will create an impact :

• Deliver Standard Operating Procedure & Controls documentation connected to operating model / process improvement initiatives.
• Serve as liaison between Business and IT, translating business needs into functional business requirements. Collaborate with clients to define business requirements for a project.
• Meet frequently with Operations and Data team members to ensure data accuracy
• Ownership of assigned systems and process, ensuring overall performance.
• Identify root causes and solutions; work with Operations leadership, SMEs and support staff to deliver short- and longer-term improvements.
• Work with Operations counterparts & business leadership to ensure requirements are accurately captured and prioritized for delivery on assigned projects.
• Work with IT and business partners to develop acceptance criteria & create a plan to facilitate user acceptance testing to ensure that the solution meets the business needs.
• Prepare project documentation such as meeting minutes, business process documents and other process workflow diagrams as required.
• Handle and escalate backend data issues.

What you'll need to succeed :

If you are a strategic thinker with a passion for delivering operational excellence driving growth and profitability, we encourage you to apply for this exciting opportunity.

Travel Requirements : up to 25% travel.