Shift Lead

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Job Accountabilities

A Shift Leader is self-sufficient while running a shift, takes ownership and responsibility to solve problems, seeks

help from others when appropriate and is willing to provide help and guidance to others.

• Serving the Guest
• Maintains Speed of Service (SOS) goals.
• Resolves guest complaints quickly, while maintaining positive guest relations.
• Makes sound business decisions quickly, always keeping the guest in mind.
• Maintains a friendly and courteous work environment.
• Ensures that employees are clean and neat in appearance.
• Ensures that quality products are delivered to guests.
• Managing the Business
• Ensures products are prepared correctly and according to standards.
• Manages labor, by shift, within acceptable variances and according to labor laws.
• Manages food costs within acceptable variances.
• Coordinates opening and closing activities in a timely and safe manner.
• Oversees proper product preparation, rotation, portioning, cooking and holding times.
• Assists in executing marketing programs including correct placement and maintenance of POP, suggestive

selling, and consumer education.

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policies.

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