Field Service Technician

Job Description

Job Description

JOIN THE WAGNER FAMILY

Thank you for your interest in Wagner. We always have our eyes open for talented people who want to learn, grow and expand their capabilities with Wagner. From start to finish, you'll enjoy a fun and colorful career at Wagner. Wagner is small enough that you matter and large enough for you to make a difference. Wagner believes that people represent a company's most important asset. At Wagner, we strive to create an organization where everyone participates and efforts are focused toward continuous improvement. These improvements are driven by dedication, teamwork, and the innovation of the Wagner family.

Our company participates in the US government's E-Verify process. In addition, all offers of employment are contingent on a background check.

YOUR BENEFITS

Our benefit package includes :

• Starting at 4 weeks PTO per year
• 401(k) and a company match
• Medical + Company HSA contribution
• Wellness Program
• Dental
• Vision
• Life Insurance
• Disability
• 6 Weeks Parental Leave
• Long Term Care Insurance
• Tuition Reimbursement
• Employee Resource Groups

YOUR PAY

Introduction

WAGNER is a well-established company with 75 years of operating experience. With over 2000 employees worldwide, the WAGNER Group is a world leading manufacturer and supplier of high technology surface finishing products and systems. Users of our efficient, reliable, and cost-effective solutions include final consumers, contractors, and industrial manufacturing companies. The company operates as two divisions, Decorative Finishing (DF) and Industrial Solutions (IS).

Position Objective

The IS division is looking for an experienced Field Service Technician to support our Engineered Systems (ENSY) team that is headquartered in Plymouth, MN. The goal is to deliver the desired customer service experience and drive service success that improves customer satisfaction and maximizes customer retention. The correct applicant can see themselves aligning with Wagner’s core values of being Open, Customer Centric, Progressive, Accountable and Cooperative.

Responsibilities

Mechanical, electrical and pneumatic job responsibilities with reach and lifting equipment. Operate vehicles in a safe manner (rental, company and other vehicles, forklift, scissor lift, etc…)

Diagnose errors, faults or technical problems and determine proper solutions.

Responsible Wagner representative onsite, communication of needs and schedule to team according to installation documentation.

General warehouse tasks during off service weeks

Assisting with and performing lab trials, industry trainings, general housekeeping

Comprehend customer requirements and make appropriate recommendations

Relationship To Others

Works closely and collaborates with the Engineered Systems (ENSY) team including sales managers and the technical team. Communicates with customers to understand requirements and provide appropriate solutions for repairs and installations.

Dimensions of Position

Understand and create solutions to meet customers’ needs. Has authority to do what is required to make sure that all systems are operating properly to meet customer expectations.

Qualifications

Education and Experience

High school diploma and 2-year technical degree; and 3+ years of progressive experience preferably in the industrial application and finishing industry; or an equivalent combination of education, certifications, training, and experience as determined by the hiring manager and Human Resources.

Must have a valid driver license and a valid passport to be able to work and travel in North America.

Preferred Qualifications

Knowledge, Skills, and Abilities

Working Conditions

Work is performed in a field setting. A job in this category may require walking or standing to a significant degree or may involve sitting with long periods of computer work and phone usage. Frequent lifting of articles or heavier materials with help from others and / or lifting and carrying light objects frequently will be required. Travel is required within North America up to 80%; day trips up to 3 weeks on the road.