Broker Support Representative (Health Insurance)

Broker Support Representative

Ritter Insurance Marketing, an Integrity company, is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska, Idaho, Arizona, Florida, Maryland, North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15,000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents.

Job Summary

Broker Support is responsible for providing exceptional operational-based customer service specializing in support for agent and agency operational inquiries. Support staff utilize phone queues, email, and ticketing system to liaison between agents, business partners, and carriers. Follow all departmental processes, procedures, and policies as needed.

Primary Responsibilities :

• Responsible for standard phone coverage of BST phone queues.
• Assumes responsibility for live phone calls in the Broker Support, Site Assistance, and Operator Backup Queue.
• Responsible for updating various agent / agency contact information.
• Responsible for updating payment method / EFT information provided by agent / agency to ensure compensation is paid accurately.
• Assumes responsibility for assigned reporting.
• Assumes responsibility for specific departmental training to new team hires as assigned by Team Lead.
• Assumes responsibility as mentor when assigned.
• Additional Responsibilities as Assigned :
• Assumes responsibility for various cross-training assignments.
• Assists with additional agent support as necessary.
• Quality Assurance Requirements :
• Must be able to maintain Quality Assurance scores based on the current department standards and guidelines.
• Quality Assurance is currently based on service requests, payment method processing, and phone calls.

Primary Skills & Requirements :

Benefits Available

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose : to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.