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General Manager

General Manager

Bowland, HeadPinz & FastTraxFort Myers, FL, US
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Job Description

Job Description

General Manager

Lead the way in creating exceptional guest experiences at HeadPinz Fort Myers! As the General Manager, you'll oversee daily operations, inspire a high-performing team, and ensure every corner of our entertainment center delivers excellence. This hands-on leadership role requires adaptability, vision, and a passion for operational and service standards.

Key Responsibilities

  • Drive Results : Set and enforce operational standards to ensure superior guest satisfaction and team performance.
  • Inspire Leadership : Motivate, coach, and develop team members, fostering a culture of growth, accountability, and respect.
  • Ensure Safety : Respond swiftly to emergencies, prioritizing guest and employee well-being.
  • Streamline Operations : Oversee day-to-day activities, including opening, closing, scheduling, and inventory management.
  • Maintain Excellence : Uphold facility cleanliness, safety, and appearance standards.
  • Optimize Performance : Continuously evaluate and enhance processes for efficiency and service delivery.
  • Collaborate Across Teams : Partner with maintenance and technical teams to ensure proactive maintenance and timely repairs.

What You Bring

  • Proven Leadership : Minimum 2 years of successful management experience, ideally in entertainment, hospitality, or a related industry.
  • Customer-Centric Mindset : Passion for delivering memorable guest experiences and empowering team success.
  • Strategic Problem-Solving : Strong critical thinking skills and the ability to navigate challenges effectively.
  • Adaptability : Thrives in a fast-paced, dynamic environment while staying focused on priorities.
  • Strong Communication : Builds positive relationships with team members and guests alike.

    • Education & Qualifications

  • Must be 21+ years of age.
  • High school diploma required; Associate's degree in Business, Hospitality, or a related field preferred.
  • Familiarity with operational and safety procedures in high-volume environments.
  • Minimum of 2 years of successful management experience, ideally in the restaurant, entertainment, or hospitality industry.

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    General Manager • Fort Myers, FL, US