Product Support Area Manager

Category : Kalmar

Facility : Application & Product Management

Location : Ottawa, KS, US

Product Support Area Manager

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world!

Why Join Kalmar

Kalmar is shaping the future of cargo handling solutions with automation, sustainability, and innovation. One in every four container moves worldwide happens with a Kalmar solution. With a global footprint, industry-leading products, and a culture built on diversity and growth, we’re proud to move what matters.

We don’t just offer jobs—we build careers. At Kalmar, leadership means empowerment, development means opportunity, and sustainability means commitment to a better world.

Compensation Data

Base Salary : $80 - $95k per year

Eligible for Annual Bonus

Eligible for annual salary review / increase

What You'll Do

This position is part of the Terminal Tractor business division, which is responsible for supporting the profitability and development of terminal tractors within Kalmar. Services provided include problem solving and technical solutions to any potential customer issues that may arise.

Key Responsibilities :

Provide technical support and product knowledge to Kalmar front line service teams, dealers and customers

Work collaboratively with Regional Managers and dealers to manage development within designated regions.

Collect and provide product quality feedback to business division and operations.

Participate in investigation of incidents and in further route cause identification when needed

Participate in new product development projects

Assist in the research and writing of technical service bulletins.

Coordinate research and response regarding recalls or other type of field campaigns

What You'll Need to Succeed

Education :

• Associates Degree in Business, Industrial Electricity, Electronics, Engineering Technology or Technical application and / or Field experience with Kalmar Terminal Tractors preferred. High School diploma required

Experience :

Background in Electric Vehicle (EV) Equipment preferred

Experience in working with Voltages greater than 400V.

Experience in reading schematics

Experience in Terminal Tractor troubleshooting

Experience in After sales support

Competencies :

Problem Solving : Thorough analytical ability and well-structured problem solver. Taking a well-organized approach to solving problems and acting decisively despite obstacles or resistance.

Team Builder : Ability to work independently as well as work within a team. Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals.

Service oriented with good communication skills

Focused on customer needs.

Ability to handle many tasks simultaneously

Business oriented

Positive attitude

What Makes Kalmar Great

Your Work Moves the World– Contribute to global projects that transform international trade

Safety Moves Us Forward– Work in a culture where protecting people drives innovation and strategy

People Who Move Together– Join a collaborative, global team committed to sustainability and progress

Rewards That Truly Count– Competitive pay, flexible working, career growth opportunities, and recognition for success

Purpose That Drives Change– Be part of a company that leads the way in sustainable material handling and digital innovation

Rewards that Truly Count

Healthcare & Insurance : Medical, dental, vision (Day 1 coverage), company-paid life & disability

Fair Pay(Financial & Retirement) : 401(k) with 6% company match and no “vesting” period, tuition reimbursement, annual bonus eligibility, annual salary review / increase

Work / Life Flexibility : Vacation, personal / sick days, holidays, paid maternity & paternity leave

Career Growth : Ongoing professional development, training, and advancement opportunities

Ready to Make Your Next Move Count

At Kalmar, your expertise fuels global progress. Join our 5,200-strong team across 35 countries and help us shape a more sustainable and efficient future for trade and logistics.📩 Apply today by submitting your resume / CV.

About Kalmar

Kalmar (Nasdaq Helsinki : KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.

www.kalmarglobal.com