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Technical Writer Job at Optomi in Bristol

Technical Writer Job at Optomi in Bristol

MediabistroBristol, CT, United States
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Overview

Optomi, in partnership with one of the leading companies in the Entertainment Industry, is seeking an experienced Technical Writer for a contract position in Bristol, CT. This Technical Writer will be responsible for driving improvements across internal business support tools and processes while balancing day-to-day operational execution with strategic workflow optimization. This Technical Writer will enjoy the opportunity to make high-impact process improvements and work with cutting-edge business tools while supporting the organization's operational efficiency initiatives.

What the right candidate will enjoy :

  • The opportunity to drive operational improvements for a world-renowned entertainment company!
  • Bristol, CT location with 4 days per week onsite schedule.
  • 24-month contract with strong potential for extension and conversion to full-time employment.
  • Collaborative team environment focused on streamlining workflows and reducing organizational burden!
  • Strategic role combining technical documentation with process innovation.

Experience of the right candidate :

  • 2-5 years of experience in customer relationship management, applications support, or development.
  • Bachelor's degree or equivalent training or work experience.
  • Strong experience with Atlassian products (Jira, Confluence) and data visualization tools (Tableau, Looker, PowerBI).
  • Moderate experience with Airtable and ServiceNow platforms.
  • Excellent written and verbal communication skills with ability to adapt style for diverse audiences.
  • Experience maintaining style guides and documentation with proven ability to write knowledge-based articles.
  • Strong interpersonal skills and experience working with partner teams to deliver high-quality results.
  • Basic knowledge of Project Management, Agile / Scrum / Kanban Methodology, and Engineering Practices.
  • Analytical, resourceful, and detail-oriented with ability to plan, prioritize, and meet deadlines in fast-paced environments.
  • Responsibilities of the right candidate :

  • Translate complex technical concepts, systems, and processes into clear, accurate documentation and presentations.
  • Organize and structure information logically, applying effective information design principles in line with company standards.
  • Review and edit documents for accuracy, clarity, consistency, and adherence to style guidelines.
  • Actively collaborate with engineers, developers, subject-matter experts, and stakeholders to gather accurate information.
  • Serve as key point of contact for stakeholders across locations, business areas, and teams.
  • Gather requirements and work with engineers to define enhancements and small-scale solutions.
  • Resolve simple to moderately complex customer or product issues independently.
  • Provide mentoring and guidance on handling complex issues within area of knowledge.
  • Contribute to operational efficiency by supporting creation of tools, processes, and support documentation.
  • Seniority level

  • Mid-Senior level
  • Employment type

  • Full-time
  • Job function

  • Information Technology
  • Industries

  • IT Services and IT Consulting and Technology, Information and Media
  • #J-18808-Ljbffr

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    Technical Writer • Bristol, CT, United States

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