• Store Manager - Bench

Store Manager-Bench

The Store Manager-Bench oversees all aspects of operations, including the service focus and merchandising for the stores they are supporting or operating in the designated market until a Store Manager position becomes available and offered. Supporting or operating locations include but are not limited to; covering leave of absences, open positions, training needs and or projects within the District. The Store Manager-Bench is responsible and accountable for driving business results through the effective coaching of the store team, the customer experience, sales and profit growth, expense control, promotional and merchandising execution, store management and team development. The Store Manager-Bench role requires a high level of communication, efficiency and drive for results.

Responsibilities

• Leads, supports and values the customer selling experience in both in store and online shopping.
• Ensures every employee greets customers with enthusiasm and maintains a positive, can do attitude at all times.
• Proactively engages with customers, reads cues and responds appropriately to start and build the customer's basket.
• Educates each customer on current promotions and merchandise assortment to support buying decisions.
• Understands and supports a caring, fun, and engaging work environment for the team and great shopping experience for the customers.
• Supports the company's branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Accountable for driving profitable sales, protecting company assets and support of the Company Handbook.
• Understands performance targets and monitors achievement of benchmarks and goals.
• Uses objective business analysis to evaluate business choices.
• Observes trends and patterns to determine root causes of problems and identify solutions.
• Responsible for networking and recruiting within the market to ensure the area or store has appropriate staffing levels to support the business and accountable for making sound hiring decisions within the store they are supporting or operating.
• Builds high performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across the area or district and the industry.
• Creates an atmosphere where all team members are held accountable for both individual and team performance.
• Ensures that strategies, change initiatives, and business opportunities are communicated in compelling ways to their store team and supervisor.
• Identifies store opportunities that are consistent with company strategies and takes action to address these opportunities.
• Ensures that desired changes in initiatives and direction are implemented appropriately and timely in order to drive results.
• Travel to the other store locations and the Sales Support Center for meetings.
• Champions and demonstrates a commitment to Kirkland's values : Customer Commitment, Caring Culture, Winning Attitude and Innovative Spirit.
• May perform other duties as necessary.

Qualifications