Account Relationship Manager

Account Relationship Manager

Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. Since 2011, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support over 2,000 mental health providers, and in turn over 30,000 patients per week across 19 locations and virtually via Telehealth.

We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.

About the Role

The Account Relationship Manager, known internally as the Provider Account Manager, is responsible for maintaining strong relationships with contracted mental health providers. They serve as the primary point of contact for providers, and work to build and maintain equitable partnerships with continuity, coaching to ensure the provider is a successful partner. They will become an expert on all relevant aspects of the business relationship and will motivate and encourage providers who are new to owning their own business and to our systems.

This role will rely heavily on creativity and follow through when solving problems, in addition to detailed and thorough organizational systems and documentation. The Provider Account Manager should be resourceful, analytical, adaptable, and organized with the ability to build rapport with private practice mental health providers, while also upholding the goals of our businesses. Applicants with experience in hospitality or long-term customer service relationships are highly encouraged to apply.

Responsibilities

Develop a lasting relationship with individual providers while working to understand their motivation and goals.

Identify opportunities for improving providers' success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.

Track outreach including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.

Engage in direct feedback from the organization, team, and provider members to ensure satisfaction and understanding of the business relationship.

Requirements

Eager to learn new skills and develop current strengths through feedback and coaching

Strong attention to detail and organizational skills; capable of holding clientele to expected timelines

Ability to communicate professionally, clearly, and effectively with management, staff, and providers

Exceptional interpersonal, problem-solving and conflict resolution skills

Strong coaching and leadership skills, ability to motivate others

Proficiency with various office technologies, including Excel

Background check required

Bachelor's degree preferred. Will consider equivalent combination of education, training, and experience

The responsibilities described are not intended to be a comprehensive list of requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice.

Benefits

75% employer covered Health, Dental & Vision benefits plan

401(k) savings plan with employer matching upon eligibility

8 paid holidays

15 PTO days accrued annually

Professional and career development opportunities

Compensation evaluated with opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.