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Seasonal Technical Support Agent

Seasonal Technical Support Agent

VirtualVocationsMadison, Wisconsin, United States
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A company is looking for a Seasonal Tech Support (Call Center) professional.

Key Responsibilities

Provide responsive, professional support via phone, email, and live chat for payroll and tax software

Log, triage, and resolve support cases in a timely manner, escalating when necessary

Guide clients through workflows and year-end processes during support sessions

Qualifications & Requirements

Strong computer skills with the ability to learn new software platforms quickly

1+ years of experience in technical support, call center, or customer service roles

Must have consistent, high-speed internet and a distraction-free environment for taking calls

Dependable, organized, and able to manage workload with minimal supervision

Availability to work extended hours, evenings, and weekends during peak season

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Technical Support • Madison, Wisconsin, United States

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