WFM Scheduling Analyst
VirtualVocationsOntario, California, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a WFM Scheduling Analyst to support Workforce Management functions through scheduling and data maintenance.
Key Responsibilities
Generate and maintain agent schedules based on business requirements and availability
Assist in updating capacity plans and maintain WFM system data, including agent profiles and scheduling rules
Create and distribute recurring and ad-hoc scheduling reports for the WFM team
Required Qualifications
Minimum of 1 year of Workforce Management experience focused on scheduling or capacity planning
At least 2 years of experience in a contact center environment
Proficiency in Microsoft Excel and familiarity with other Microsoft Office tools
Experience with WFM software platforms such as Verint or NICE IEX
Reliable attendance and ability to work a consistent, full-time schedule
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Scheduling Analyst • Ontario, California, United States
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