Sales Team Lead (Liquor Store Clerk 2) - Towne Square Way, Pittsburgh

THE POSITION

Join our team for a rewarding and fun career at the Pennsylvania Liquor Control Board (PLCB)! Are you passionate about providing excellent customer service in a dynamic, high-energy environment? Do you enjoy working with people and helping them find the perfect product? The PLCB is offering a fantastic opportunity to work in a customer-focused retail role, with all the perks of full-time state employment!

Our Fine Wine & Good Spirits (FW&GS) store in Pittsburgh is looking for a Full-Time Sales Team Lead (Liquor Store Clerk 2) - apply today!

DESCRIPTION OF WORK

As a Sales Team Lead, you will serve as a lead worker, guiding a team of clerks while also collaborating with the FW&GS (Fine Wine & Good Spirits) management team. Responsibilities include managing daily store functions such as positively engaging with customers, ringing up sales, unloading shipments, stocking shelves, building displays, and maintaining store cleanliness. You will oversee and train lower-level clerks, ensuring they follow store procedures and policies as well as provide assistance with customer service, cash management, and inventory reports for the shift. Key responsibilities include :

• Lead a shift effectively, ensuring smooth store operations and providing guidance to lower-level clerks
• Provide top-notch customer service, helping shoppers find what they need
• Manage sales transactions with a computerized cash register
• Unload shipments, stock shelves, and assemble product displays
• Maintain store cleanliness and ensure a positive shopping environment
• Provide on-the-job training to less experienced staff, ensuring they understand store procedures and policies
• Complete shift reports, including accounting and inventory management, and address cash management issues
• Resolve customer service and product-related concerns promptly
• Work independently while leading and guiding other clerks
• Safely lift products - occasionally overhead or from a squatting position from the floor - weighing 30 to 50 pounds and occasionally up to 60 pounds, ensuring both personal safety and product protection
• Stand for extended periods of time
• Keep the store clean and organized
• Utilize scanners, box cutters, dollies, carts, hand trucks, and pallet jacks
• Follow all legal guidelines to ensure alcohol is sold only to customers who are legally permitted to buy it
• Work in a friendly, team-oriented environment where every day brings new challenges and rewards

If you are someone who has the passion for helping customers, then come grow your career with the Pennsylvania Liquor Control Board!

Work Schedule and Additional Information :

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Other Requirements :

Legal Requirements :

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

your score may be lower than deserved.