Performance and Impact Manager

Performance And Impact Manager

The Hub Performance And Impact Manager is primarily responsible for supporting the operational health and strategic objectives of YouVersion's Global Hubs by interpreting data-driven insights that inform decision-making and continuous improvement. This role will partner with internal teams to measure impact, and execute tactical functions and maintain robust Hub performance standards that drive excellence and alignment in Hub operations worldwide. This role(operationally) supports the team's direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church's mission and reach people for Christ.

YouVersion was created by the local church in 2007 and remains a ministry of Life.Church today. At Life.Church, our mission is to lead people to become fully devoted followers of Christ. Our team is committed to reaching people worldwide through innovative technology. And YouVersion is one of the ways we get to do that. Life.Church is a multi-site Christian church meeting in the United States and globally at Life.Church Online.

We wholeheartedly believe a daily rhythm of seeking intimacy with God has the power to transform lives. That's why YouVersion creates biblically-based experiences that encourage and challenge people to seek God. We hope everyone in our community is on an active journey to become who God made them to be, abiding in Him, and drawing closer every day.

What You'll Do

Identify and communicate trends, risks, and opportunities in Hub performance to guide regional and global decision-making.

Develop, implement, and maintain standard processes to track Hub performance and market impact across all global regions.

Collaborate with the YouVersion Data Team to translate business requirements to performance report design and help improve dashboards and tools that enable operational visibility for key stakeholders.

Ensure accurate, timely delivery of weekly, monthly, quarterly, and annual reports tied to the YouVersion Transformation Funnel and Hub effectiveness.

Partner with Hub Leaders and YouVersion Team Leaders to analyze performance data and assess progress toward goals.

Facilitate quarterly ministry reviews and annual operational audits to evaluate Hub alignment with YouVersion's strategic objectives.

Gather business requirements from Hub and YouVersion leaders and collaborate with the Data Management team to generate analytics that support new market exploration and baseline performance tracking.

Recommend data-informed improvements to enhance Hub performance and execution based on field insights and trend analysis.

Serve as a key liaison between Hub operations and cross-functional departments(Partnerships, Content, Marketing, Finance, IT, and Data Management) to ensure accuracy and collaboration.

Execute strategic initiatives and delegated projects from the Director of Hub Operations to advance organizational impact.

Skills Needed To Succeed

Excellent verbal, written, and interpersonal communication skills to maintain relationships and partnerships.

Excellent at process and organizational management to coordinate, structure, and provide vision to projects.

Analytical mindset with a high attention to detail and ability to translate numbers into actionable insights.

Adaptable, proactive, and able to manage multiple priorities in a fast-paced, global ministry environment.

Strong relational skills with cross-cultural sensitivity and the ability to build trust with distributed teams.

Proven ability to synthesize data into clear insights that inform tactical and strategic decisions

Bachelor's degree in Business, Data Analytics, International Development, or a related field.

5+ years of experience in performance reporting, program operations, or impact evaluation(global / multicultural context preferred).

Experience working with data visualization tools(e.g., Tableau, Power BI, Looker Studio) and familiarity with CRM / reporting platforms.

Paid parental leave, including maternity, paternity, and adoption leave.

Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.

Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.

Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.

Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.

Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.

Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn't stop therethe more years on staff, the greater the investment!

$160 annually in development dollars for team members to invest in their professional growth.

Casual dress and work environment.

At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual's capacity to represent Life.Church's beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church.

While we unite around our mission, we know unity doesn't mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ.