WPC Merchant Issues L1 Support AnalystTalent Groups • Austin, TX, US
WPC Merchant Issues L1 Support Analyst
Talent Groups • Austin, TX, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionStrong proficiency with macOS is required — candidates must be comfortable navigating and working within a Mac-native environment Comfortable working with macOS native apps (e.g., Numbers, Safari) Ability to navigate multiple systems in a fast-paced environment Familiarity with data visualization tools like Tableau Basic understanding of CRM platforms
The WPC Merchant Issues L1 Support Analyst plays a critical role in merchant performance and reliability by monitoring key metrics, identifying anomalies, and coordinating timely resolutions.
This position supports day-to-day merchant issue workflows , starting with anomaly detection escalating when appropriate and ensuring consistent communication across internal teams.
Key Responsibilities
- Monitor internal dashboards and tools for system anomalies or metric drops
- Investigate anomalies by reviewing available data and cross-referencing key systems
- Coordinate with internal stakeholders to gather additional context and propose next steps
- Use predefined templates and guidance to communicate issues and drive resolution
- Maintain documentation of anomalies, findings, and outcomes in designated platforms
Technical Skills & Tools
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Retail
J-18808-Ljbffr
serp_jobs.job_alerts.create_a_job
Merchant • Austin, TX, US
Job_description.internal_linking.related_jobs
A company is looking for an API Technical Support Analyst to assist customers with implementing APIs and create technical documentation.
Key Responsibilities Create sample applications and publish...serp_jobs.internal_linking.show_more
Our client is fast growing company (Part of Peak6 companies).Their main HQ is in Chicago with additional locations in Dallas, Austin, NY, Belfast and Portland.
Overall, the organization has 800 end ...serp_jobs.internal_linking.show_more A company is looking for a Senior Analyst, Applications (Remote).Key Responsibilities Configure, maintain, and support HCM modules within the Workday ERP platform Serve as a liaison between end-...serp_jobs.internal_linking.show_more NOTE : •This position is located in Downtown Austin, TX.Ability to work onsite 5 days a week is required.Extensive experience with Windows OS administration and applications.Must have MacOS experien...serp_jobs.internal_linking.show_more A company is looking for a Customer Support Analyst (Finance).Key Responsibilities Respond to customer queries via phone or email and manage client issues using a ticketing system Troubleshoot a...serp_jobs.internal_linking.show_more A company is looking for an Infor CloudSuite Support Analyst.Key Responsibilities Provide day-to-day application support for Infor CloudSuite modules, resolving incidents and service requests Co...serp_jobs.internal_linking.show_more A company is looking for an Audit Support Analyst to facilitate external audits and manage documentation requests.Key Responsibilities Assist in documenting, tracking, and reporting audit and due...serp_jobs.internal_linking.show_more 
Job Title : Power Platform Developer.Duration : 07 months of contract.CANDIDATE SKILLS AND QUALIFICATIONS : .Candidates that do not meet or exceed the.
Years Required / Preferred Experience 8 Required Wor...serp_jobs.internal_linking.show_more
APPLICATIONS ARE REVIEWED DAILY.YOU CAN EXPECT A RESPONSE WITHIN 24 HOURS.Our Patients : An intentional focus on small caseloads with a compassionate care approach.
Our Culture : ABC Core Values are m...serp_jobs.internal_linking.show_more
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.Virtually every electronic device in the world is produced using our technologies.No laptop, smartpho...serp_jobs.internal_linking.show_more KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.Virtually every electronic device in the world is produced using our technologies.No laptop, smartpho...serp_jobs.internal_linking.show_more 
Cornerstone Capital Bank is a new bank, with over $330 million in capital and $2 billion in total assets, and arises from the combination of mortgage industry giant Cornerstone Home Lending and com...serp_jobs.internal_linking.show_more
ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living.
As a DSP, you play a crucial role in helping us p...serp_jobs.internal_linking.show_more A company is looking for an Enterprise Deployment Program Operations & Support Analyst.Key Responsibilities : Operate L1 queue in Jira.
manage customer communications for incidents and maintenance...serp_jobs.internal_linking.show_more A company is looking for a Senior Application Support Analyst.Key Responsibilities Serve as the primary point of contact for incoming application requests, incidents, or problems Provide applica...serp_jobs.internal_linking.show_more A company is looking for a Support Engineer I who can support a remote-first, flexible shift schedule.Key Responsibilities Provide hardware and firmware deployment support for appliances and assi...serp_jobs.internal_linking.show_more A company is looking for a Federal Customer Support Engineer.Key Responsibilities Act as a primary support resource for federal customers, troubleshooting data-centric security solutions Provide...serp_jobs.internal_linking.show_more 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more t...serp_jobs.internal_linking.show_more
API Technical Support Analyst
VirtualVocations • Austin, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Desktop Support
TEKsystems • Austin, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Workday Application Analyst
VirtualVocations • Austin, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Senior Desktop Support Analyst
TEKsystems • Austin, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Support Analyst
VirtualVocations • Austin, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Infor CloudSuite Support Analyst
VirtualVocations • Austin, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Audit Support Analyst
VirtualVocations • Austin, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Developer / Programmer Analyst 3
Sunrise System inc • Austin, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Board Certified Behavioral Analyst
Action Behavior Centers • Buda, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Customer Support Engineer
KLA • Taylor, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Support Engineer Samsung - TX
KLA • Taylor, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Part-time Bank Teller I
Cornerstone Capital Bank • Bastrop, TX, United States
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Direct Support Professional
BrightSpring Health Services • Round Rock, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Enterprise Support Analyst
VirtualVocations • Austin, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Application Support Analyst
VirtualVocations • Austin, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Support Engineer I
VirtualVocations • Austin, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Federal Customer Support Engineer
VirtualVocations • Austin, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Manager, Account Support (Global Remittances)
Visa • Austin, TX, United States
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted