IT Support / Field Technician

Overview

TEKsystems is seeking a IT Support Technician for the Denver / Aurora area to support out customer various locations in East Denver / Aurora Area.

Responsibilities

Essential Functions

Perform deployment, maintenance, troubleshooting and repair of endpoints to include printer, workstation, laptop, tablet, cellphone, kiosk, network, VoIP, and air-to-ground radio devices

Perform technical investigations, process, and root cause analysis to resolve complex IT issues that impact operations at training and support facilities, warehouses and branch offices

Perform configuration, deployment and troubleshooting of Windows OS, iOS, and macOS nodes

Provide hands-on support for technology maintenance, backups, computer imaging, Win OS, iOS, and software installations and removal, operating system updates, upgrades, and restores

Provide hands-on support for implementing, testing, labeling, troubleshooting, and documenting low-voltage Ethernet and fiber optics cabling

Perform administration of Active Directory including Organizational Units and Objects management, user accounts, computer accounts, security groups, and Group Policy

Build a relationship with business leadership and collaborate with business partners and vendors to ensure alignment of IT operations and meet expectations of business objectives

Perform site surveys and develop implementation plans for mid-size infrastructure projects to support all IT components for airport openings, closings, and modifications

Work cross functionally with internal and external IT departments, customer facing business units, facilities, and external vendors to complete project deliverables on time

Track projects and service tickets via ticket management platforms, e-mails, and phone

Assist in Business Continuity planning and support Disaster Recovery operations on the field

Document the location and interconnection of IT equipment at airports using Microsoft Visio

Develop and implement IT and business processes to ensure standardization across locations

Ensure adherence to IT standards, security policies, and corporate compliance regulations

Other Functions

Adhere to documented change management processes to protect the integrity of the production environment

Work with external vendors and partner support as needed to monitor and improve service

Work with vendors and airport authorities to execute pre-defined cable plans and ensure adherence to IT standards for placement, labeling, termination, and location.

Manage service ticket loads and ensure that response time SLAs are met.

Recommend and research new end user technologies.

Other duties as assigned

Qualifications

CompTIA A+ or Network+ Certification (Required)

Microsoft Certified Professional, or equivalent experience

Troubleshooting knowledge of LAN and WAN technologies

1+ years' experience supporting Active Directory

3+ years' experience supporting Microsoft Windows 10 Operating systems, and above

3+ years' experience supporting network devices e.g., Wireless Access Points, Switches, Routers

3+ years' experience with PC hardware, printers, and software deployments

Fiber Optic Technician, High Voltage Safety, or Low Voltage Certification a plus

Associate's degree : 3+ years of related IT experience and education considered in lieu of degree

Knowledge, Skills, and Abilities

High aptitude for learning modern technologies

High aptitude for troubleshooting workstations' hardware and software

Experience with structured cabling implementations, to include IEEE 802.3 Ethernet and Fiber

Experience with Wireless Access Point (WAP) 802.11 configurations and implementations

Experience with Wired and Wireless CCTV security camera systems. AXIS Certification, a plus

Experience with workstation and network equipment cable management

Detailed-oriented IT professional with robust security practices

Experience with incident management tracking systems

Ability to facilitate a climate of cohesiveness, cooperation, and teamwork

Ability to adapt to new, different, or changing situations

Ability to schedule activities and set priorities to meet deadlines and carry out goals

Basic knowledge of the airline industry is helpful

Excellent social skills; ability to build rapport easily

Ability to work autonomously

Work Environment & Travel

Office environment, adequately heated and cooled

Flexible work schedule that may include nights, weekends, and holidays

Travel up to 70% of the time may be needed, including travel overnight.

24 / 7 on-call work may be required

Physical Effort

Light physical effort required by handling objects up to 20 pounds occasionally and / or up to 10 pounds frequently.

Pay and Benefits

The pay range for this position is $24.00 - $27.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 16, 2025.

About TEKsystems

About TEKsystems :

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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