Customer Support RepresentativeRemote OR Houston, TX

Customer Support Representative

Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovationand above alla service-mentality that puts customers first.

Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service to shops from day one. Our team is growing quickly, but our service philosophy of listening to customers still remains a core value.

We're looking for hungry candidates to help us strengthen our industry-leading team. We're building our software to be more intuitive. We're building more integrations that make our customers' lives easier. We're building better internal processes to make our globally distributed organization run more smoothly. We're building stronger relationships with the best and brightest partners in our industry.

Our customers love our products. We love serving them. And we love the journey we're on together.

Come build with us!

About the Role

We are looking for the kind of person who gets energized by helping others and solving puzzles. We want someone who loves digging into problems, finding clear answers, and delivering solutions that actually make someone's day better. We need to fill our team with someone who's passionate about technology, excited to troubleshoot with empathy, and ready to grow alongside a fast-moving software company in the automotive industry. You'll be the first line of connection for our customers not just answering questions, but actively listening, learning, and guiding them to success.

What You'll Do

• Tackle customer questions head-on with curiosity and enthusiasm whether it's over phone, chat, or email by quickly identifying issues and guiding customers toward effective, satisfying solutions.
• Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported no matter how complex the challenge.
• Embrace transparency when helping customers navigate product issues by clearly explaining what's happening and what to expect next.
• Serve as the customer's voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements.
• Keep records sharp and accurate by updating tickets, account details, and communication logs with care.
• Stay sharp on product features, industry trends, and customer service best practices and bring that knowledge into every conversation.
• Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience.
• Consistently meet or exceed performance goals that help us deliver best-in-class support.
• Jump in to support teammates when needed we grow stronger together.

This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression.

What You'll Bring

Who You Are

Successful candidates will also demonstrate many of the characteristics that our core values represent :

What We Offer :

Healthcare Insurance and Leave :

Financial Benefits :

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.