Director, Business Process Optimization (Remote in Utah)

Director, Business Process Optimization (Remote in Utah)

This role is responsible for maintaining subject matter expertise and leading Operational business process optimization through comprehensive process documentation, gap analyses and remediation planning / execution. This role acts as the subject matter expert across Operational functions serving as an internal resource for all Ops teams and representing Ops teams in cross functional efforts. The role manages third-party partners as needed, owns our Salesforce instance and roadmap, serves as the Ops Lead for product development initiatives and supports a team of administrators and project managers delivering scalable, efficient operational solutions.

How you will make a difference day to day :

• Own, maintain and create new detailed, complete end-to-end business process documentation for all Operational teams, partner teams, and their workflows, dependencies, deliverables, etc.
• Create and maintain gap analysis of existing Operational processes, policies, products and tools; lead cross-functional efforts to synthesize and drive remediation plans for each, and constantly lead remediation efforts
• Serve as Operational subject matter expert, demonstrating expert command of all business processes and associated tooling
• Represent Operations in all cross-functional projects, effectively advocating to ensure all Operational business requirements are met
• Manage 3rd party / external partners, assume accountability for ensuring deliverables meet / exceed expectations and cultivate strong supplier relationships
• Own the Salesforce implementation used by our Support, Sales and Fulfillment teams, ensuring it is continually optimized by gathering requirements and user feedback, designing scalable best practice solutions
• Develop and own delivery of the implementation roadmap
• Engage with, augment and lead if necessary Product Development efforts as needed to ensure sales, fulfillment, support and renewal business processes and tooling are effectively implemented
• Work with appropriate resources to ensure perfect training curriculum and reference material is created
• Effectively lead team of tool administrators and project managers delivering projects to optimize Ops, identified through close monitoring of business operations

What you'll need :

Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!

Benefits & Perks :

Interview Process :

Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines.

Compensation Base salary range by location :

Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process.