Client Success Supervisor

Job Description

Job Description

Are you a natural leader with the itch to grow your skill in a supportive environment, let's look into getting you onboard to lead one of our teams. The Client Success Supervisor oversees the daily operations of the Client Success Associates, and ensures the efficiency and productivity of the department as it pertains to company goals and expectations.

Schedule :  8-hour shift, Monday to Friday, Operating hours : 6AM-6PM

Location : Fully In-Office (Irvine, CA)

Starting Pay :    $25 per hour

ABOUT THE COMPANY : Alleviate is one of the  fastest growing  companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 500 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth and promotions. We are currently investing heavily in marketing and technology to ensure continued growth.

OUR HOME :  Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state of the art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped work stations, and a free fitness center. We offer catered lunches, on-site food trucks, in-office games, paid parking, quarterly parties & events, volunteer events, and much more!

OUR CULTURE : Why do our employees love working here?

Pay incentives including Commissions & Bonuses

Company-branded clothing and accessories

Consistent employee recognition and appreciation

Company-sponsored events and volunteer opportunities

WHAT YOU'LL DO :

• Responsible for managing teams of 15-20 Client Success Associates
• Drive excellent performance from the team that bring sustainable business growth
• Devise ways to optimize procedures and keep staff motivated
• Ensure adherence to policies and procedures
• Review and monitor daily production, setting daily, weekly, monthly, and quarterly goals
• Answer questions from staff and provide guidance and feedback
• Measure performance with key metrics; calls taken / abandoned / waiting, call quality etc.
• Prepare monthly / annual results and performance reports
• Assists the manager with reporting and maintenance of EOD reports
• Take over phone calls as needed
• Periodical performance management (Performances Notices & Coaching) based on attendance, productivity or any other criteria pertinent to job function
• Aid management in handling disciplinary actions
• Communicates all company and job-related information to staff members
• Manages all aspects of personnel including, but not limited to scheduling, performance evaluations, payroll, disciplinary actions, terminations, and interviewing
• Establishes, reviews and updates department and company policies and procedures
• Ensures compliance with FTC and FCC regulations, department, and company policies, procedures, and guidelines
• Establish and strengthen relationships with interdepartmental staff, as well as, external partnerships directly or indirectly associated with the company
• Maintains professional relationships with internal departments and customers; reliable, punctual, tactful, considerate of others, and practices open communication
• Establish schedules for Direct Reports
• Other duties as assigned

WHAT YOU'LL NEED :

We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others.

ADDITIONAL PERKS & BENEFITS :

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position must pass a post-offer pre-employment criminal background check.

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