Patient Financial Services Representative Phys Pract Pulmonary

Patient Financial Services Rep

Banner Health Clinic in Mesa provides comprehensive Pediatric Pulmonology care for our patients. Under the care of our physicians and experienced support team, each patient can build a long-term relationship and treatment based on their individual needs.

As a Patient Financial Services Rep responsibilities will be answering phone calls that come in on a shared line with our Pediatric Sleep Clinic and scheduling for both clinics, checking out patients mainly and helping check in patients when we have busier clinics, taking payments for clinic visits, working referrals, helping with chart prep if our other PFS is out, communicating with our back office team and our providers, and communicating with management. Communication, teamwork, problem solving, work ethic, attention to detail, adaptability, interpersonal skills.

• This position will be split between Pulmonary and Sleep

Shift : Monday to Friday 8 : 45am - 5 : 15 pm and may change as needed for coverage

Locations : 1432 S Dobson Rd Ste 506 and 509 Mesa AZ 85202

POSITION SUMMARY This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

MINIMUM QUALIFICATIONS High school diploma / GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.

Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS Work experience with the Company's systems and processes is preferred. Previous cash collections experience is preferred. Additional related education and / or experience preferred