Claims Help Desk Manager

A company is looking for a Claims Help Desk Assistant Manager, responsible for overseeing the Claims Help Desk and Technical Support functions remotely.

Key Responsibilities

Oversees execution of Claims Help Desk and Technical Support functions to ensure service excellence

Drives resolution of complex technical issues and collaborates with cross-functional teams

Conducts performance reviews, provides coaching, and manages team resources and training

Required Qualifications

Associate degree in business administration, computer science, or related field, or equivalent experience

Six years of experience in business analysis, process improvement, or related fields

Preferred experience with JIRA and Guidewire, or relevant certifications

Prior leadership or supervisory experience is preferred

Customer service designations such as Accredited Customer Service Representative (ACSR) are preferred