Customer Service Representative

A company is looking for a Customer Service Representative II - RGA (remote USA).

Key Responsibilities :

Responds to and resolves customer / sales requests including returns, pricing credits, damages / shipment discrepancies, and defective products

Collaborates with other departments regarding the accurate and timely processing of credits and returns

Adheres to established service quality standards and processing times while staying updated on new processes and initiatives

Required Qualifications :

2 years of customer service experience in an ACD environment

Strong knowledge and understanding of mainframe systems

Good PC and Excel knowledge, along with excellent keyboarding skills

Ability to balance multiple assignments and prioritize tasks efficiently

Participation in Continuous Improvement and support for PPI projects