Technical Support Analyst (Orlando)Community Medical Group • Orlando, FL, United States

Technical Support Analyst (Orlando)

Community Medical Group • Orlando, FL, United States

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Were looking for a Technical Support Analyst to join our IT team at Community Medical Group.

At CMG, technology drives our ability to deliver exceptional care. Our IT team supports the systems and devices that thousands of healthcare professionals rely on every day. As a Technical Support Analyst, you will be the go-to resource for end users across our facilities, ensuring their computers, applications, and systems run seamlessly. Joining us means contributing to a mission-driven organization where your technical expertise makes a real impact.

Heres what you can look forward to as part of our team :

17 PTO Days
11 Paid Holidays
1 Floating Holiday
United Healthcare for health, dental, and vision plans
401k + Employer Match
Company paid Life Insurance
An engaging work environment
Growth opportunities and much more

What were looking for :

Bachelors degree in IT, Computer Science, or related field (or equivalent experience)

2 to 4 years of experience in IT support, helpdesk, or technical analyst role

Proficiency with operating systems (Windows, macOS, Linux) and troubleshooting techniques

Experience with networking (TCP / IP, DNS, DHCP, VPN) and IT ticketing systems (Jira preferred)

Familiarity with Active Directory, Office 365, and enterprise productivity tools

Strong problem-solving, communication, and customer service skills

Ability to prioritize in a fast-paced, service-driven environment

Day-to-day, youll be :

Installing and repairing IT equipment and software across facilities

Responding to service desk requests and troubleshooting incidents

Supporting moves, adds, and changes for users across CMG locations

Mentoring entry-level analysts and training staff on technology use

Maintaining documentation and escalating complex issues when needed

Participating in on-call support rotation to keep operations running smoothly

If youre ready to grow your career with a company guided by strong values, wed love to hear from you.

Passion | Service | Integrity | Accountability

#CMGProud www.communitymedicalgroup.com

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Technical Support Analyst • Orlando, FL, United States