Staff Engineer, Data Science

Overview

Role Overview :

To build intelligent conversational AI systems that revolutionize field operations and customer support. You''ll focus on creating RAG-powered knowledge management systems and troubleshooting agents that make operational expertise instantly accessible worldwide.

Responsibilities

• Build comprehensive RAG-based AI agents that provide instant access to safety procedures, operations manuals, warranty information, maintenance logs, and troubleshooting guidance Conversational AI Development.
• Create LLM-powered customer support agents for alarm diagnosis, KB article generation, and real-time troubleshooting assistance Document Processing & Automation.
• Extract structured data from logs, field reports, and operational documents using OCR and document processing pipelines, then integrate into automated workflows via N8N.
• Building retrieval-augmented generation systems that turn operational documentation into conversational AI interfaces Cross-Functional Collaboration.
• Working with field operations and customer success teams to understand knowledge management needs and build practical solutions Automation Infrastructure.
• Developing workflow automation for maintenance scheduling, notifications, and customer communications Who You Are AI-First Mindset.
• Deep interest in LLMs, RAG systems, and conversational AI applications Problem-Solving Focus.
• Comfortable translating complex operational needs into AI-powered solutions Collaborative & Autonomous.
• Able to work independently while partnering closely with non-technical stakeholders Growth-Oriented.
• Eager to expand your skillset in a fast-paced startup environment.

Qualifications

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