Service Center Specialist

Xylem Water Solutions • Bozrah, CT, US

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CORE RESPONSIBILITIES :

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Manage inbound phone calls, online inquires and customer walk-ins.
Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail.
Answer routine product questions and direct questions to appropriate service or sales personnel when necessary.
Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms.
When needed, assist with loading product for customer delivery. Ensure delivery personnel have accurate site address details for delivery as well as appropriate paperwork for customer acceptance.
Complete off-rental process in RentalResults. Schedule product pick-up and prepare paperwork for customer sign off.
Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair.
Ensure purchase orders are properly entered into procurement system to include price and quantity. Complete process for receiving materials, goods, and services timely and accurately.
Schedule and coordinate preventative and corrective maintenance for sales and delivery vehicles.
Act as site champion for safety. Manage injury reporting through GenSuite. Participate in routine safety calls and / or meetings.
Participation in Xylem Watermark volunteer activities.

Minimum Qualifications : Education, Experience, Skills, Abilities, License / Certification

High school graduate : 2- or 4-year college graduate preferred.

Prior experience in a rental environment preferred.

Solid math skills

Ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative.

Resourceful and well organized; efficient and detail oriented

Ability to adapt to frequent change in a high-pressure environment.

Strong sense of responsibility and desire to complete tasks properly.

Willingness and ability to always provide superior customer support, always keeping the customer experience as the top priority.

Ability to effectively communicate verbally and in writing.

Effective interpersonal skills with customers, coworkers, and management team

Strong teamwork and organizational skills with the ability to multi-task.

Proficiency in Microsoft Office products and the use of computer applications.

Knowledge of all required systems (e.g., multiple ERP systems) and products.

Forklift certification preferred.

Service Center Specialist • Bozrah, CT, US