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Vice President of Field Service Baltimore, MD

Vice President of Field Service Baltimore, MD

Numotion, Inc.Baltimore, MD, United States
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Job Overview

Numotion is seeking an experienced Vice President of Field Service to lead and scale our service operations across a major U.S. territory.

The ideal candidate will have a strong background in operations management, with increasing leadership responsibility, and experience leading multi-site teams in healthcare.

Responsibilities

  • Lead and inspire a high-performing regional service team across multiple branch locations.
  • Define and implement service strategies that improve quality, efficiency, and customer satisfaction.
  • Oversee operational budgets, KPIs, and long-term business objectives to ensure profitability and growth.
  • Champion process standardization by deploying best practices in repair and service across your territory.
  • Collaborate with Sales and Operations leadership to deliver a seamless, high-quality customer experience.
  • Serve as a thought leader by staying informed on CRT industry trends, funding models, and healthcare compliance requirements.
  • Foster a culture of inclusion, accountability, and continuous improvement across your teams.

Requirements

Required Qualifications :

  • Bachelor’s degree in business, healthcare, or related field (or equivalent experience)
  • 7+ years in operations management, with increasing leadership responsibility
  • 5+ years leading multi-site teams in healthcare with responsibility for functional & strategic aspects of multi-location operations and management and development of teams

    • Preferred Experience & Skills :

  • Track record of developing and coaching leaders of leaders
  • Results oriented – has driven consistent results over time by leading and working with multiple levels and areas of an organization
  • Demonstrated ability to thrive in a matrixed environment, collaborating with cross functional team members.
  • Proven ability to act as a change agent and change embracer within a rapidly changing environment.
  • Prior experience working in durable medical equipment industry.
  • Previous experience with healthcare accreditation process and business requirements
  • Forward thinking – identifies current trends and uses to develop macro-level strategies and efforts to address.
  • Exceptional relationship building skills, enabling you to build trust quickly and collaborate across functional levels, to get aligned around the execution of shared goals.
  • The ability to develop and execute multiple priorities and approaches to meet objectives. Excellent interpersonal, communication, and organizational skills
  • Proficiency in Microsoft Office Suite

    • What We Offer

  • Mission-driven culture : Make a real impact on the lives of people with disabilities.
  • Diverse & inclusive team : We welcome all backgrounds, experiences, and perspectives.
  • Career growth : Opportunity to lead, innovate, and grow within a national industry leader.
  • Comprehensive benefits : Medical, dental, vision, 401(k), life and disability insurance, and more.

    • Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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    Vice President Of Service • Baltimore, MD, United States