Service Manager

Job Summary

The Service Manager oversees the service department at Interstate Power Systems' Fargo facility, ensuring high-quality repair and maintenance services for heavy-duty diesel trucks, off-highway equipment, and generators. This role involves managing a team of certified technicians, coordinating service schedules, maintaining customer satisfaction, and driving operational efficiency. The ideal candidate will have strong leadership skills and extensive experience in heavy-duty diesel mechanics, equipment repair, and generator maintenance.

Key Responsibilities

• Team Leadership : Supervise, train, and motivate a team of factory-trained technicians, fostering a culture of safety, teamwork, and exceptional service.
• Service Operations : Oversee daily service activities, including diagnostics, repairs, and preventive maintenance on heavy-duty diesel trucks, off-highway equipment, and generators.
• Customer Service : Build and maintain strong relationships with customers, addressing inquiries, providing repair updates, and ensuring high satisfaction levels.
• Workflow Management : Schedule and prioritize service jobs to meet deadlines, optimize technician productivity, and minimize downtime for customer equipment.
• Quality Control : Ensure all repairs meet manufacturer standards and company quality guidelines, conducting inspections as needed.
• Inventory Coordination : Collaborate with the parts department to ensure availability of necessary parts and manage service-related inventory.
• Financial Oversight : Monitor service department performance, manage budgets, and achieve revenue and profitability targets.
• Compliance : Enforce compliance with safety regulations, DOT standards, and environmental policies in all service operations.
• Reporting : Prepare and analyze service reports, tracking key performance indicators such as turnaround time, customer feedback, and technician efficiency.

Qualifications

Strong technical knowledge of heavy-duty diesel engines, transmissions, hydraulics, and generator systems.

Valid driver's license; CDL is a plus.