Associate Manager - Gaylord Opryland REsort

Overview

Associate Manager - Gaylord Opryland REsort role at Towne Park. This description summarizes the responsibilities, qualifications, and expectations for the position.

Responsibilities

• The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Manage the delivery of guest / patient services; hire, train, evaluate and discharge associates; plan, assign, and direct work; appraise performance; financial management and reporting; address customer complaints; and supervise a minimum of two associates.
• Lead recruitment and hiring processes to ensure the best people are selected; respond to associate feedback and satisfaction surveys; conduct regular performance appraisals and provide coaching and disciplinary actions when necessary.
• Develop guidelines so employees understand expectations; ensure proper orientation and on-the-job training for new associates; identify opportunities for growth and development for top performers.
• Maintain cohesive working relationships with client staff; conduct regular meetings; stay visible at the site; align team objectives with client priorities to exceed expectations.
• Understand and drive business metrics for forecasting, productivity, claims, customer service, and turnover; ensure revenue identification for all vehicles; oversee shift reports, cash drops, and revenue reconciliation; implement controls for scheduling, overtime, tip reporting, and timekeeping.

Qualifications

Working conditions & physical demands

The working conditions and physical demands described here are representative of those that must be met to perform the essential functions of the job. Reasonable accommodations may be made for individuals with disabilities.

Compensation & Benefits

Towne Park is committed to offering competitive compensation based on skills, experience, education or training, and location. Eligible for annual incentive bonuses depending on job classification and policy guidelines. Benefits include medical, dental, vision, life and AD&D insurance, disability coverage, telemedicine, and a 401k plan. PTO accrual and paid holidays apply as described in company policy.

Notes

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and plan terms.

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