Non-Equity Consumer Loan Consultant- Senior-1

Huntington Bank • Fairlawn, OH, US

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Overview

Non-Equity Consumer Loan Consultant - Senior proactively communicates with branch colleagues and customers throughout the origination process of consumer lending products. Manages a pipeline of consumer loan applications and assists in obtaining the information necessary to meet underwriting requirements. Primary focus is getting loans ready to close, and works with branch colleagues, third party service providers, and customers to achieve this objective. Highly customer focused position with a sense of urgency in all activities to meet customer needs. Acts as the customer\'s champion in the lending process.

Responsibilities

Manages a pipeline of consumer loan applications.
Interacts directly with customers, internal partners such as bankers and underwriters, and third party service providers in the origination of consumer loan applications.
Communicates by phone and email in a proactive, sales-oriented manner.
Communicates terms, requirements, and conditions of customer\'s loan application and obtains customer acceptance.
Expedites the origination process by keeping all parties up to date on the status of the application and communicating new information relevant to the transaction.
Follows up with the customer, banker, and others as needed on any outstanding documents needed to satisfy underwriting requirements.
Researches and resolves issues related to the application.
Sells features and benefits of products to customers, cross-sells other products and services, up-sells loan amounts, and encourages additional account usage.
Performs other duties as assigned.

Qualifications

Basic : High school diploma or equivalent

3 or more years\' experience in consumer lending or mortgage sales or processing.

Preferred : Excellent customer service skills, highly motivated, focused and goal oriented.

Excellent written and verbal communication skills, including professional grammar and demeanor.

Strong organizational skills with attention to detail, planning and follow-up.

Ability to manage multiple priorities in a fast paced environment.

Work Environment & Compliance

Exempt Status : Yes (not eligible for overtime pay) or No (eligible for overtime pay) — information provided in context of payroll classification.

Workplace Type : Office. Some positions may be eligible for flexible work arrangements (in-office and work-from-home). Remote roles may have opportunities to come together in offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for immigration benefits. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice : Visit Huntington\'s Career Web Site for details. Note to Agency Recruiters : Huntington will not pay a fee for unsolicited resumes. Agencies must have a valid Master Service Agreement and Statement of Work for consideration.

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Consumer Loan • Fairlawn, OH, US