Operations Supervisor - Cold Food

Job Title :  Operations Supervisor - Cold Food

Job Location :  Minneapolis-USA-55450

Work Location Type :  On-Site

Salary Range :  $57,774.71 - 72,218.39

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for three consecutive years (2023 - 2025), we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Cold Food Operations Supervisor is responsible for overseeing the preparation, assembly, and quality control of all cold food products during the mid-shift production period. This role ensures compliance with food safety, hygiene, and company standards while coordinating workflow, staffing, and production timelines to meet operational goals. The supervisor leads and supports the team to deliver accurate, high-quality products on schedule, fostering a safe, efficient, and collaborative work environment.

Compensation & Benefits

• Competitive Base Salary  +  Annual Incentive Plan
• Medical, Dental, Vision  – starts Day 1
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement  – support for professional development
• Free Parking & Daily Meals

Main Accountabilities

Supervise cold food production processes, ensuring compliance with food safety standards, HACCP protocols, and airline requirements

Monitor labor, inventory, and production schedules to meet daily operational targets

Lead, coach, and develop frontline employees to maintain high performance and engagement

Ensure proper handling, storage, and labeling of food items in accordance with USDA and FDA regulations

Collaborate with other departments (e.g., hot kitchen, logistics, quality assurance) to ensure smooth workflow and timely delivery

Conduct regular inspections of workstations and equipment to maintain cleanliness, safety, and functionality

Support onboarding and training of new employees, reinforcing company policies and safety procedures

Identify and resolve operational issues quickly to minimize disruptions and maintain service quality

Maintain accurate records of production output, waste, and employee performance

Participate in continuous improvement initiatives and support Lean Manufacturing practices

Knowledge, Skills and Experience

Strong understanding of cold food production processes, food safety standards, and HACCP principles

Proven ability to lead and motivate teams in a fast-paced, high-volume environment

Excellent organizational and time management skills, with the ability to prioritize tasks and meet tight deadlines

Skilled in monitoring production schedules, labor efficiency, and inventory control to ensure operational targets are met

Ability to identify and resolve operational issues quickly while maintaining quality and safety standards

Effective communicator with strong interpersonal skills to collaborate across departments and with frontline staff

Comfortable using Microsoft Office applications and production management systems

Knowledge of airline catering requirements and compliance with USDA, FDA, and local health regulations

Experience in coaching, training, and performance management of hourly employees

Flexible and adaptable to changing priorities, with a hands-on approach to problem-solving

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women / Minorities / Veterans / Individuals with Disabilities.