Dental Concierge Representative

Description

Network Health's success is rooted in its mission to create healthy and strong Wisconsin communities. Network Health is seeking a Dental Concierge Representative to join our Dental Concierge Team and serve as a trusted resource for our members and dental providers.

In this role, you'll go beyond traditional customer service-you'll guide members through their dental benefits, help them understand coverage and costs, and support providers with claims, billing, and policy navigation. You'll be at the center of building stronger connections, improving care experiences, and ensuring seamless service for all.

Location :

Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work at your home office (reliable internet is required), at our office in Brookfield or Menasha, or a combination of both in our hybrid workplace model. Travel to the office in Menasha or Brookfield may be required occasionally for the position, including on first day of orientation.

Hours :

1.0 FTE, 40 hours per week, 8am-5pm Monday through Friday

Check out our 2024 Annual Report video to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team.

Job Responsibilities :

• Provide personalized support to members, helping them navigate dental benefits, claims, cost-sharing, and provider access.
• Educate members on benefits, estimate costs, and coordinate reimbursements.
• Proactively contact dental offices to clarify billing practices and minimize member out-of-pocket costs.
• Serve as a resource for dental providers, offering support with eligibility verification, claims, coding, billing, and portal use.
• Build and maintain strong provider relationships that support growth and retention.
• Collaborate across internal teams to ensure smooth, integrated member and provider experiences.
• Document interactions and contribute feedback to improve services and processes.

Job Requirements :

Education / Experience :

Knowledge & Skills :

Network Health is an Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.