Client Relations Specialist
VirtualVocationsLansing, Michigan, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Relations Specialist II.
Key Responsibilities
Respond to and resolve client cases with accuracy and urgency, meeting defined service level agreements (SLAs)
Log and manage cases using tools like Salesforce, ensuring documentation is complete and compliant
Deliver client-facing trainings on system platforms to support client understanding and adoption
Required Qualifications
Demonstrated success in high-volume client service or support roles
Proficiency with case management tools (e.g., Salesforce) and strong digital fluency
Proven ability to meet or exceed SLAs and deliver first-contact resolutions
Experience collaborating across teams to resolve complex or escalated issues
Track record of identifying service risks and contributing to process improvements
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Client Specialist • Lansing, Michigan, United States
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